Project Information
Ankara Bilkent City Hospital
Ankara Bilkent City Hospital, developed by CCN Holding through a Public-Private Partnership, entered service in May 2018. The windesk.fm Facility Management and Help Desk applications were commissioned during the same period.
windesk.fm PPP is tailored to the operating service models in Annexes 14, 18 and 13 for city hospitals. Spaces, assets, personnel and 19 different service contracts are managed in a performance-based, real-time operational environment involving service providers and subcontractors.
Direct integration with call center telephony features gives operators access to all services through a single interface. Field and hospital staff operations run in Android and iOS mobile environments, integrated with the Sub-Help Desk structure.
Every technical and support service case is monitored and analyzed in real time and measured using SLA performance metrics. Real-time management and service indicators are reported through the Yellowfin Business Intelligence and Reporting tool.
Reconciliation and approval processes are carried out for monthly service periods to prepare payment entitlement and deduction records. Service categories are assured through SLA-compliant audits, while nonconformities are tracked through incident and audit reports.