Project Information
Ankara–Niğde Motorway
Issues and objections submitted by individuals, legal entities and public institutions regarding the Ankara–Niğde Motorway, operated by ERG İnşaat, are managed on windesk.fm.
Customer interactions from phone, email, and official notification channels are brought together in a single interface. The Call Center categorizes requests and quickly routes them to the relevant department.
Automatic updates are provided at defined stages from request creation to resolution, while performance is measured throughout the request’s lifecycle.
Organizational knowledge is strengthened by keeping records of issues, requests, complaints, service outcomes, and resolutions in a single data center. The Customer Service Center integrates with the Genesys telephone system, email, document management, and other enterprise applications.