Project Information
Yavuz Sultan Selim Bridge
Issues and objections submitted by individuals, legal entities and public institutions concerning the Yavuz Sultan Selim Bridge and Northern Ring Motorway, operated by ICA, are managed through windesk.fm.
Customer interactions from phone, email, and official notification channels are brought together in a single interface. The Call Center categorizes requests and quickly routes them to the relevant department.
Customers receive automatic updates at defined stages from request creation to resolution, while performance is measured throughout the request’s lifecycle.
Keeping issue, request, complaint, service outcome and resolution records in one data center strengthens organizational memory and the knowledge base. The system integrates with Genesys telephony, email, document management and other enterprise applications.